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What ant setup is best for beginners at AntsCanada?
Most ant nests of AntsCanada are easy to use and suitable for beginners. However, they do recommend their Omni All You Need starter kit or any of their Hybrid All You Need kits. They contain all the basic equipment needed for each stage of ant breeding.
What species is my queen ant? How can I tell if she is a queen by AntsCanada?
AntsCanada is not a taxonomist and may not be able to help identify ant species, because there are thousands of species in the world. Try to post on their very useful forum to help you identify the type of ant and verify that your ant is a queen. Remember to include a clear close-up photo, well-lit, body length in millimeters, and the date and location of the shooting.
What mode of payment does the AntsCanada Shop accept?
At AntsCanada, all purchases must be completed through secure PayPal payments. You can also pay by credit card. Just choose to pay by PayPal credit card at checkout if you don't have a PayPal account. Unfortunately, they do not accept direct wire transfers, money orders or checks.
What is your refund policy at AntsCanada?
AntsCanada provides free cancellation service within 24 hours after placing the order, but a 10% cancellation fee will be charged for requesting cancellation after 24 hours. Packages returned to them due to the wrong delivery address or unclaimed packages can be refunded, minus shipping and 10%. Packages that cannot be shipped due to the wrong address can be returned, but a 10% fee will be deducted. If this is the case, they will try to email you the correct address, but if you don't respond, they will process a refund minus 10%.
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