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Toolservicenet FAQs

• Why would an item be shown in the exploded view but not in the parts list at Toolservicenet?

  If an item of Toolservicenet's is displayed in the exploded view but does not appear in the parts list, this usually indicates that the item has been discontinued or has an accessory list; accessories are not sold on the website. In either case, please contact your DEWALT, Delta | Directly to the Porter-Cable Factory Service Center for further assistance.

• Why can I not locate my product on the Toolservicenet site?

  Generally, for products that are 7 to 10 years old or older, parts and technical information begin to be restricted, so if you have difficulty finding your specific product on the website, please contact your local DEWALT, Delta | Service directly to the Porter-Cable factory The center seeks further help. Please make sure you use the exact model or part number to search at Toolservicenet.

• Do I need the model number of my product to order parts at Toolservicenet?

  Yes, at Toolservicenet, because parts vary by product and product type, you must have the product model/catalog and model number before you start searching on the website to ensure that you get the correct tool information and parts. This is very important important. You can find the product model/catalog and model number on the warning/caution label of the product itself.

• What payment methods does Toolservicenet accept?

  Toolservicenet accepts Visa, MasterCard, Discover and American Express and you will be charged when the goods on your order are shipped. Most card issuing banks provide their customers with the ability to view their credit card activity online. For these customers, please note that you will see an authorization request when you submit an order via a credit card on the website. However, this is not a settlement, but a requirement to reserve funds on your card to ensure that once the order is shipped, these funds will be available for future settlement. Usually, the authorization request is $1.00 higher than the actual amount of your order (the amount you need to pay). Again, this is just to ensure that you have enough funds on your card for future billing. Only the actual amount of your order will be charged (as indicated in your order confirmation).

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