Collecting Warehouse Free Shipping - February 2023

Frequently Asked Questions (FAQs)

• The GLD Shop Return Policy

  The GLD Shop return policy allows customers to exchange or return items within a certain period of time after purchase. The products can be returned without the original package and valid receipt. If your products are verified to be in original condition and have no problems, The GLD Shop will refund you. The refund you receive does not include the shipping charges you have already paid. Using The GLD Shop Free Shipping Code to purchase is usually a good way to reduce your loss of returns.

• Will The GLD Shop refund my shipping costs if I return my order?

  Unless products are damaged, or The GLD Shop won't pay the cost of Return Shipping. Evaluation will be provided to certify if the returned merchandise fill the requirements by storeroom. The eligible evaluation allows you to enjoy the cost of Return Shipping. Postage cost will be covered in the money of your account from refunding . You can have your visit on The GLD Shop to get details about return and refund terms.

• Can my delivery address be different from my billing address?

  The GLD Shop accepts there is difference between delivery address and billing address. You need to untick the the select box of "Is my bill info no different from my delivery info". Writing specific info about the right bill will be the next step. You can also turn to online staff for help if you have any questions. If you want to check whether delivery address is accurate, just do it before delivery.

• Can I exchange a items before shipping?

  You can exchange goods before delivery. You need to view the order you wish to return and apply for it. If you want to reselect the items, just do it after The GLD Shop agrees refunding. Some merchandises not qualifed for the return. Online experts will also offer you the detailed info of the merchandises which you can return.

• What happens if my package gets lost?

  You can claim for compensation from The GLD Shop. Claim for compensation will be legitimate for orderer and recipient if it is courier that drops the parcels. You are requested to display your initial purchase evidence, however. Your losses caused by The GLD Shop and courier will be paid by them. The GLD Shop will refund the delivery cost as long as you have bought the delivery insurance .